Frequently Asked Questions
Shipping Information
What Shipping Options Are Available?
Buyers can choose from the following express shipping options: UPS, FedEx, DHL, TNT, EMS, TOLL, e-EMS, ePacket, China Post Registered Air Mail, China Post Air Parcel, China Post Ordinary Small Packet Plus, HongKong Post Air Mail, HongKong Post Air Parcel, Singapore Post, Swiss Post, Sweden Post, Russian Air, Special Line-YW, DHL Global Mail and S.F. Express.
Mostly products in our store we offer Free Shipping !
How Long Does It Take For My Order To Be Delivered?
Generally, orders are delivered within 3 – 20 working days with tracking information provided by us.
Note: We do not ship to PO Box addresses
How Do I Track My Order?
After we ships your order, a tracking number will send to you via your email. It may appear on your SPAM mail inbox. You can track your order on shipping company’s website with the tracking number provided.
What Do I Do If My Item Was Shipped To The Wrong Address?
You’re only able to change the shipping address within the first 8 hours of completing your purchase. Once your order has shipped, it’s no longer possible to change the address. We recommend contacting your local postal office with your tracking numbers to see if they can reroute your order to another address.
Orders and Returns
What Can I do If There Is Problem With My Order?
If you have any problems with your order (i.e. late delivery, product not as described, etc.), you can contact us via email: kitkiwi4u@gmail.com.
How Do I Make A Return?
We will pay the delivery charge about the return only If we request a return. (Example : When we have to check the condition of damaged item, when we have to get the product that was wrongly delivered). In other cases a return postage fee will apply to you.
• Provide us with specific reasons through kitkiwi4u@gmail.com
• After checking the reasons, please return the package by using normal international registered mail only if the return is possible.
• Your money will be back to your Paypal account in 3 days from the arrival of your returned products
Payment Methods
What Payment Methods Can I Use?
Currently, you can pay via PayPal Check Out, Orbit Remit, Western Union, Tranferwise, Internet Banking Tranfer.
Please note that the list of available payment methods may change depending on which country you are in, what platform you are using, and all payments are made in U.S. dollars.
Can I Pay Via Credit Card?
Yes you can, but we need the help of Paypal to pay via Credit Card
Here are the step to do that:
* Choose Paypal as payment method
* Click credit card option in Paypal payment gateway
